A pensioner sent in a £500 energy bill for a building he doesn’t use


A pensioner who owns a disused commercial property where the power has been out for years has received a £500 bill from Scottish Power.

Malcolm Jones, from Penrhyndeudareth, retired seven years ago to care for his wife Dwynwen and so didn’t use the od building – and was shocked to have a £500 energy bill.

Malcolm says he took ‘countless’ calls which left him ‘at wits end’ in a bid to resolve the issue with Scottish Energy, reports North WalesLive.

The retired plumber used the premises as a workshop but since his retirement it has been used as a storage space.

Malcolm said: “I hardly ever walk into my old workshop. It’s only about 40 x 12ft and I don’t have the mains on so there’s no way my use is what Scottish Power claims it is. .

“I used to be a plumber and used the workshop for my job, but it’s now just a storage container. I have a lot of my old work stuff there as well as my late son’s stuff. .”

In October last year, Mr Jones received a bill for £767.03. After spending hours on the phone with the company’s customer service, the bill was finally changed to something closer to £40, which Mr Jones normally pays.

However, in early January this year the same problem reoccurred and Mr Jones was charged £505.54 for his estimated usage from October to December.

Since receiving the last bill, the 69-year-old said he had phoned Scottish Power almost every day but was no closer to resolving the issue, leaving him anxious to whether the company would send bailiffs to its property.

“Last year I had a similar issue where I was billed over £700 for the workshop,” said Malcolm. “After making countless calls to the company, I finally received an amended bill of around £40 for the quarter.

“When I received another invoice for over £500 for the workshop my first reaction was ‘here we go again’. I received the invoice earlier in January and have phoned them so many times since and I keep getting palmed off.

“I have enough stress in my life without having to deal with these people. My fear is that the case will escalate and bailiffs will be sent even if I continue to contact them about it.”

Mr Jones says he has ‘lost count of the number of meter readings I have sent’ and said this was well below Scottish Power’s estimates.

The 69-year-old said he called Scottish Power almost every day to try to resolve the issue, but said communicating with the company was ‘like talking to a brick wall’.

“Dealing with all of this on top of trying to take care of my wife is stress I don’t need,” Malcolm said.

“It’s stressful because it took so long to resolve the issue the last time it happened and it’s so hard to reach the call center people.

“If I get an amended bill I will pay it the day it arrives, I told them that but it’s like talking to a brick wall. I spent over half an hour on the phone the another day and at the end of the conversation they asked if I wanted to pay the full £500 that day – they just aren’t listening.

“I’m at my wit’s end now. My life is just a nightmare right now – I’m on the phone almost every day with them – and seeing my wife in her condition is a very difficult situation to be in. honest and I just don’t know how it’s gonna end.”

A ScottishPower spokesperson said: ‘Mr Jones’ original bill was an estimated bill, which should have been updated when he provided the accurate meter reading.

“That didn’t happen, which was our mistake.

“We have now recalculated the bill, bringing its balance down to around £67, and reduced it by a further £50 as a goodwill gesture, leaving an outstanding amount of less than £17.

“We are sorry for the inconvenience and distress caused and that the error was not corrected sooner.”


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